2020 Hindsight (of course)
Exactly a year ago, on 31 December 2019, I wrote a post about ‘changes coming‘, for me and others too. It turned out to be wildly optimistic, of course: but then it’s always easier to achieve 20-20 vision in hindsight… …
Exactly a year ago, on 31 December 2019, I wrote a post about ‘changes coming‘, for me and others too. It turned out to be wildly optimistic, of course: but then it’s always easier to achieve 20-20 vision in hindsight… …
Sometimes, as with trees, it takes a while for the results of our hard work to show… Today I took the day off, and went for a drive around the area where I used to live, a few dozen miles …
There are three kinds of chaos. They’re fundamentally different from each other. Don’t mix them up… (For a quick overview of the themes in this post, see the video ‘Three kinds of chaos‘.) I was going to start this off …
How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …
Service, product, service – summary and checklists Read more »
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …