Notes on enterprise-architecture development and application – for the whole enterprise, not just the IT domains
What’s the structure of a task? What do we need in a task to make sure that we do the right things right? It’s worth thinking about this in architectural terms – in terms of that tagline for enterprise effectiveness, …
A year ago, I was at Heathrow, boarding a flight to Australia. My long years of eldercare had at last come to an end: it was time for a restart. It was a good plan. I’d worked on it for …
Enterprise-architecture: Clawing our way out of limbo Read more »
Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple organisation-relative way to describe the organisation’s relationships with the broader shared-enterprise: organisation: the organisation itself, …
There are four types of checklist. We need all of them in place before any work starts. The first type of checklist is the action-checklist – the work-instruction. It’s a list of tasks, in sequence, step by step, for use with …
Exactly a year ago, on 31 December 2019, I wrote a post about ‘changes coming‘, for me and others too. It turned out to be wildly optimistic, of course: but then it’s always easier to achieve 20-20 vision in hindsight… …
Sometimes, as with trees, it takes a while for the results of our hard work to show… Today I took the day off, and went for a drive around the area where I used to live, a few dozen miles …
There are three kinds of chaos. They’re fundamentally different from each other. Don’t mix them up… (For a quick overview of the themes in this post, see the video ‘Three kinds of chaos‘.) I was going to start this off …
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …
What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …