What’s the structure of a task? What do we need in a task to make sure that we do the right things right? It’s worth thinking about this in architectural terms – in terms of that tagline for enterprise effectiveness, …

Architecture basics: The structure of a task Read more »

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Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple organisation-relative way to describe the organisation’s relationships with the broader shared-enterprise: organisation: the organisation itself, …

Rethinking RACI Read more »

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“What do you believe?” “How do you know that you believe? “How can you prove that you believe that?”  What…? Okay, yes, I probably made a mistake, being so foolish as to publish a video in the Tetradian on Change series on …

Questions on belief Read more »

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There are three kinds of chaos. They’re fundamentally different from each other. Don’t mix them up… (For a quick overview of the themes in this post, see the video ‘Three kinds of chaos‘.) I was going to start this off …

Three kinds of chaos Read more »

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How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

Service, product, service – summary and checklists Read more »

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What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

Service, product, service – responsibilities Read more »

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Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

Service, product, service – everything for hire? Read more »

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Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

Service, product, service – service as product? Read more »

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Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

Service, product, service – a question of structure? Read more »

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Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

Service, product, service – a novel concept? Read more »

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