What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

Service, product, service, simplified Read more »

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What’s the weight of the past? For me, right now, it’s about two tons. Literally. I moved back to Australia in mid-March of this year. Courtesy of the pandemic-lockdown, every part of my initial plans for the move were shredded, …

The weight of the past Read more »

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[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots …

Where have all the good skills gone? Read more »

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10; 100; 1000; 10000. A lot of things those numbers could apply to, of course, but in this case they’re ballpark figures for the number of hours of learning-based practice that it takes to develop specific levels of skill. (We …

On skills: 10, 100, 1000, 10000 hours Read more »

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In the Change-mapping method, what exactly is Action? Doesn’t action happen everywhere? The short-answer to that second question is actually ‘Yes’ – action does indeed happen everywhere. In which case, you might ask, what’s the point of having Action as …

Change-mapping: Plan and Action Read more »

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Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …

On Change-mapping – books and more Read more »

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What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …

On cults Read more »

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What’s the minimum that we need as a base for a viable business-architecture? That’s a shorter summary for a multi-part question recently sent to me by Chilean business-architect Richard Moira Lupin: What should a company have, what maturity, what capacity, what …

Building-blocks for a viable business-architecture Read more »

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