Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

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Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

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Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

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Professionalism, waivers and the hard questions

“Never expect someone to get it if their income, job or status depend on not getting it” – that’s a challenge that enterprise-architects and others face every single day… Within the enterprise, we’re tasked with finding ways to implement and support

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Catching ideas in flight

Where to start with this one? Where the heck do I start? How do I get it to stay still long enough that I can start? Threads. Words. Sort-of. Except that as soon as I start to write, it’s gone anyway.

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Posted in Complexity / Structure, Knowledge

Simplifying SCORE, again

How can we simplify the SCORE framework – Strengths, Challenges, Options, Responses, Effectiveness – to make it more accessible as a practical, more strategy-oriented replacement for SWOT? As summarised in the post ‘More on simplifying SCORE‘, the way to use SCORE is sort-of

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John Zachman and the curate’s egg

A couple evenings ago the BCS (British Computer Society) held a open question-and-answer session with John Zachman at the EAC-BPM conference in London. How much has the Zachman Framework for enterprise-architecture changed over the past decades – and particularly over the

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More on simplifying SCORE

How do we use SCORE, as a practical, more strategy-oriented replacement for SWOT? These are some additional notes as a follow-up and extension to the previous post ‘Simplifying SCORE‘. They perhaps apply in particular to the new simplified layout for

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Simplifying SCORE

What tool or graphic would you use to guide a quick exploration of strategy or tactics? Many people would use SWOT, of course – the classic 2×2 grid of Strengths, Weaknesses, Opportunities, Threats: The catch is that it’s very limited

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Hidden risks in business-model design

There are a fair few business-model patterns out there that look really great, really profitable – and yet conceal fundamental flaws that can kill the business outright. (Or, in some cases, it’s not just the business that gets killed… –

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