For any organisation that’s in the public-eye, a co-branding deal sounds like a perfect win-win: you get a pile of useful cash merely for letting someone put up a load of posters around the place. What could possibly go wrong …

Hidden perils of co-branding Read more »

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If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite …

Services, customers and citizens Read more »

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Are there any anti-clients for you in your enterprise? Who are they? How did they turn so actively against you? And what can you do about it, and them, in the design and implementation of your enterprise-architecture? Who are anti-clients? To …

How anti-clients happen (and what to do about it) Read more »

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Following on from ‘Boundary of identity, boundary of control‘ and ‘inside-out versus outside-in‘, perhaps the quickest way to understand the difference: the boundary-of-control delimits what the lawyers think the organisation is the boundary-of-identity delimits what everyone else thinks the organisation is …

More on boundary of identity versus control Read more »

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What’s the boundary of the organisation? Boundary in what sense, and for whom? And how does this impact on enterprise-architecture and the like? These questions came up for me a short while ago when working on an article on enterprise-architecture …

Boundary of identity, boundary of control Read more »

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In quite a few of my posts on enterprise-architecture, you may have seen two unfamiliar terms: anti-client, and kurtosis-risk. To see these two concepts in real-world action, and to get some understanding of how important they are in enterprise-architecture practice, …

Anti-clients, kurtosis-risks and public riots Read more »

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