What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

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Following on from ‘Boundary of identity, boundary of control‘ and ‘inside-out versus outside-in‘, perhaps the quickest way to understand the difference: the boundary-of-control delimits what the lawyers think the organisation is the boundary-of-identity delimits what everyone else thinks the organisation is …

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What’s the boundary of the organisation? Boundary in what sense, and for whom? And how does this impact on enterprise-architecture and the like? These questions came up for me a short while ago when working on an article on enterprise-architecture …

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