There are four types of checklist. We need all of them in place before any work starts. The first type of checklist is the action-checklist – the work-instruction. It’s a list of tasks, in sequence, step by step, for use with …

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What’s a key tool to help manage something as wide-ranging and complex as a business-transformation? Answer: a checklist. The following checklist for business-transformations is adapted from one that we use in our own work on transformation. A matching slidedeck with …

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Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and …

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What is the role of principles in enterprise-architecture? What is a principle? For that matter, when is a principle not a principle? These were questions that came up in response to a post by Simplicable: ‘101 Principles of Enterprise-Architecture‘. Or …

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