What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

Service, product, service – responsibilities Read more »

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Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

Service, product, service – everything for hire? Read more »

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Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

Service, product, service – service as product? Read more »

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Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

Service, product, service – a question of structure? Read more »

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Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

Service, product, service – a novel concept? Read more »

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If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

Service, product, service – implications for architectures Read more »

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What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

Service, product, service, simplified Read more »

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In the Change-mapping method, what exactly is Action? Doesn’t action happen everywhere? The short-answer to that second question is actually ‘Yes’ – action does indeed happen everywhere. In which case, you might ask, what’s the point of having Action as …

Change-mapping: Plan and Action Read more »

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Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …

On Change-mapping – books and more Read more »

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What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …

On cults Read more »

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