Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …
Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …
Service, product, service – a question of structure? Read more »
Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …
If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …
Service, product, service – implications for architectures Read more »
What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …
In the Change-mapping method, what exactly is Action? Doesn’t action happen everywhere? The short-answer to that second question is actually ‘Yes’ – action does indeed happen everywhere. In which case, you might ask, what’s the point of having Action as …
Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …
What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …
What’s the minimum that we need as a base for a viable business-architecture? That’s a shorter summary for a multi-part question recently sent to me by Chilean business-architect Richard Moira Lupin: What should a company have, what maturity, what capacity, what …
Building-blocks for a viable business-architecture Read more »
I’d been sort-of looking after my elderly mother for some years now – the whole of the past decade, probably, though more and more so over the years. Earlier this year it had reached the point where I couldn’t really …