Tag: continuous-improvement

Who are your anti-clients?

If you’re in any kind of business, you’ll know who your clients are: you deal with them every day. And serving their needs will no doubt take up much of your attention, too. And you, or someone in your organisation,

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Decision-making – linking intent and action [3]

How is it that what we actually do in the heat of the action can differ so much from the intentions and decisions we set beforehand? How can we bring them into better alignment, to ‘keep to the plan’? And how does

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