Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …
Services and disservices – 5A: Social example (Introduction) Read more »
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …
Services and disservices – 4: Priority and privilege Read more »
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series …
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems …
Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest …
I’d often wondered why I always seem to have such a visceral response to hearing a woman say “I don’t work, I’m only a mother”. What do you mean by “only”? – why would anyone deride it so? And what do …
Why do smart people get depressed? And what can we do about it? That was the theme, and title, for a brilliant recent article by Henrik Mårtensson (@Kallokain). In the subsequent Twitter-conversation, Henrik asked us for our opinions and experiences …
Regular readers of this blog will know I refer quite often to one of the core techniques in futures-studies, Sohail Inayatullah’s Causal Layered Analysis (CLA). But as of a couple of weeks ago, you won’t find any reference to it on …
Is culture essentially chaotic? Or is it a complex adaptive system? So asks Stephen Bounds in his post ‘Chaos, complexity and CASes‘ – itself a response to William Powell’s ‘Culture is chaotic‘. Both posts are well worth a read, and seems …
What is the proper – or most effective – relationship between the so-called ‘Human Resources’ department and the employees of an organisation? (Okay, I admit it, I’ve allowed myself to get somewhat distracted from finishing the promised assessment of use …