Tag: customer service

Who are your anti-clients?

If you’re in any kind of business, you’ll know who your clients are: you deal with them every day. And serving their needs will no doubt take up much of your attention, too. And you, or someone in your organisation,

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Playing ‘pass the grenade’?

Are you playing ‘pass the grenade’ with your business? Is your entire industry doing it? And if so, what can you do to defuse the metaphoric grenade? What’s the ‘grenade’? Well, it’s kinda like a hot-potato – except that you’ll

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Intimations of hubris

One of the more interesting occupational hazards for the enterprise-architecture profession is a tendency to hubris… A couple of days ago I wrote a brief piece about Microsoft EA’s purported ‘breakthrough’ in ‘discovering’ business-oriented architecture. In it I made a somewhat

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