Blog Archives

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society

What’s the scope of a business-model?

I’ve long been a fan of Alex Osterwalder’s work. There can be no doubt that he’s had a huge impact on business-architecture – particularly for startups – with tools such as his Business Model Canvas  [BMCanvas] and, more recently, Value

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Posted in Business, Complexity / Structure, Enterprise architecture

An acronym for (enterprise) effectiveness

What’s a quick way to keep reminding ourselves about effectiveness in the enterprise, and that tagline of “things work better when they work together, on-purpose”? My suggestion for this is the somewhat-contrived acronym LEARN: eLegant – clarity, simplicity, consistency, ‘feel’, self-adapting

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Posted in Business, Complexity / Structure, Enterprise architecture

A tagline for enterprise-effectiveness

What’s a simple tagline that we can use to help guide conversations about enhancing of enterprise-effectiveness? My own preference is this: things work better when they work together, on purpose. Okay, I’ll admit that that doesn’t quite give us the full

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Posted in Business, Complexity / Structure, Enterprise architecture

Effectiveness for enterprise-effectiveness

Keep it simple. Simple, yet not simplistic. Acknowledge the complexity, yet don’t ever push that complexity in people’s faces. (Not until they’re ready for it and choose to face it, anyway.) Help people find their own effectiveness about creating effectiveness.

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Posted in Business, Complexity / Structure, Enterprise architecture

Enterprise effectiveness

Enterprise-architecture is dead. As a term, anyway. Although it had been dying for quite a while, we do have some certainty now about when it died; we know how it died, and even why it died. And whilst some of us

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Posted in Business, Complexity / Structure, Enterprise architecture

Tools and metatools

Meta-this-that-and-the-other – metamodels, metaframeworks, metamethodology, metatheory, even metatools? What is all this stuff about ‘meta-‘? And what is ‘meta-’, anyway? One answer is that it’s about a kind of recursion that we often need in our work, in which something is applied to

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Posted in Complexity / Structure, Enterprise architecture, Futures, Knowledge

Declaring the assumptions

Moving onward with this exploration of how I’m reframing the way I work, a key part is around identifying the constraints of that work: where and how the tools work, and – perhaps even more important – being clear about

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Posted in Complexity / Structure, Enterprise architecture, Futures, Knowledge

On (not) changing the world

Back on the ‘no more arguments‘ theme, there were a couple of responses I received that, although nominally private, were so apposite and to-the-point that I really do need to reprise them here. (Because the messages were private, I’ll paraphrase them

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Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society, The Outsider
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