If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on…
If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on…
In a multiple-stakeholder enterprise – which, in practice, is the case for every enterprise – how do we make sense of how each stakeholder views the context? What’s important to them? What’s not important to them? And why? And given…
When presented with someone’s ‘terms and conditions’ dialog, how often do you read through the whole thing, and only then click the ‘I have read…’ checkbox, and move on? If you did actually read it, do you truly agree to…
How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and…
How do we build the right support in our architectures for the balance between certainty and uncertainty? How do we decide what needs to go into backbone, edge, or somewhere in between? This is a follow-on to the themes in…
How do we make sense of a service, for service-review and service-design? How can we usefully partition the service-activities to help make sense of that service? And how do we link those activities to the various forms of value that…
Who are our stakeholders? How do we identify our stakeholders? This one came up from the back-and-forth during my ‘Backbone and edge‘ presentation at the IASA UK Summit in London last week. One of the sections in the presentation was about stakeholders…
What should we move between ‘edge’ and ‘backbone’ in our enterprise-architecture? How do we do so? And what governance do we need for this? The core theme behind this here is the notion that ‘agility needs a backbone’ – that…
What actually do we mean by ‘scalability’ in enterprise-architecture? What can and can’t we scale within the architecture, or the process of architecture itself? These questions came up for me in thinking about a comment by Dave Duggal to the previous…
Some quick notes on the BPM Portugal conference in Lisbon last week. It was international in the sense that there were a few ‘foreigners’ like me, who did their presentations in English, but otherwise most of the conference was in…