Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
It began with an octopus; wandered into an accidental remark about “a flocking of Boyds”; and then drifted off somewhat sideways from there. But seems that this crabwise shuffle may be leading somewhere useful – for my current explorations of …
This one’s a follow-on to the ‘Service, product, service‘ post, but with an emphasis on the role of architecture-terminology itself, rather than any specific item referred to by that terminology. This starts with a private LinkedIn-message that a colleague sent …
What’s the relationship between product and service? And if, as in the Enterprise Canvas model, we assert that ‘everything is or represents a service’, what then is a product? The short-answer is that a product is a ‘frozen’ service – a …
Delighted to say I’ve just published my ‘business-novel’ Changes. Hooray! More details are at https://leanpub.com/tb-changes . Here’s the cover: And here’s the blurb: Marco has a new job: Head of Organizational Change. But his bright new plan to bring the company into the …
This is an attempt to get back towards ‘Normal Service Will Be Resumed…‘ – I don’t know how coherent it will be, but it’s a start, anyway… Over the past few weeks I’ve had a stream of very good questions from Eric …
Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things, …
How do we keep on track to enterprise purpose? Perhaps more to the point, how can we know when we’re falling off-track, in time to recover? To me, one of the keys here is the perhaps least-known part of the …
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of …
Services and disservices – 6: Assessment and actions Read more »
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of …