Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …

Services and disservices – 5D: Social example (Implications for EA) Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …

Services and disservices – 5C: Social example (Media-examples 6-9) Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …

Services and disservices – 5B: Social example (Media-examples 1-5) Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …

Services and disservices – 5A: Social example (Introduction) Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie …

Services and disservices – 4: Priority and privilege Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series …

Services and disservices – 3: The echo-chamber Read more »

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Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems …

Services and disservices – 2: Education example Read more »

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Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest …

Services and disservices – 1: Introduction Read more »

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I’ve long been a fan of Alex Osterwalder’s work. There can be no doubt that he’s had a huge impact on business-architecture – particularly for startups – with tools such as his Business Model Canvas  [BMCanvas] and, more recently, Value …

What’s the scope of a business-model? Read more »

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What’s a simple tagline that we can use to help guide conversations about enhancing of enterprise-effectiveness? My own preference is this: things work better when they work together, on purpose. Okay, I’ll admit that that doesn’t quite give us the full …

A tagline for enterprise-effectiveness Read more »

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