Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …

On Change-mapping – books and more Read more »

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What’s a key tool to help manage something as wide-ranging and complex as a business-transformation? Answer: a checklist. The following checklist for business-transformations is adapted from one that we use in our own work on transformation. A matching slidedeck with …

A checklist for business-transformations Read more »

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Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and …

A services-checklist for digital-transformation Read more »

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Beyond money. It’s how most of us already run the economics of our own households. It’s how most of us already run most of our day-to-day interactions at work. It’s how perhaps most of us would already aim to interact …

RBPEA: How to build a world beyond money Read more »

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If the enterprise is a story, who are the actors in that story? What are their drivers and needs? How do we model and manage the relationships between those actors in the story? (This is part of an overview and …

NOTES – actors, agents and extras in the enterprise Read more »

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What is a narrative-oriented approach to enterprise-transformation? Why use it, and where, and how? And where did all this NOTES stuff come from, anyway? NOTES is, I admit, a somewhat-forced acronym for a way to look at business-change: Narrative-Oriented Transformation of Enterprise …

Some notes on NOTES Read more »

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How do we use an narrative approach in enterprise-transformation? What’s different about it, in real-world practice? How does it work? In the first post in this series, I introduced the core ideas for NOTES – Narrative-Oriented Transformation of Enterprise (and) …

NOTES – putting it into practice Read more »

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