Service-design: How long is a service?
It was my grandmother’s 80th birthday. My parents wanted to make it a special occasion for her and for the family, so they booked us in for a meal at a place called Le Talbooth – then, as now, a decidedly …
It was my grandmother’s 80th birthday. My parents wanted to make it a special occasion for her and for the family, so they booked us in for a meal at a place called Le Talbooth – then, as now, a decidedly …