Blog Archives

Gross Demoter Score

Marketing departments of so many organisations these days seem obsessed about their Net Promoter Score – the percentage of customers who’ll promote their products to others. “Free advertising!” is how some have described it to me – hence very enticing to

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Managers and leaders

Many organisations talk about ‘developing new leaders’. What they mostly mean in practice is ‘developing new managers’. Which is unfortunate, because they’re not the same… The blunt reality is that most organisations I see have an absurd surplus of managers,

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The role and rise of the business-anarchist

You may have noticed some new role-titles turning up in the enterprise space. Chief Disruption Officer, for example. Or Chief Transformation Officer. A fair few variants on that theme. But what you probably won’t see – not as yet, anyway

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The Demoralised Man

Right now there’s an interesting (to me, anyway!) discussion going on within the Enterprise Architecture Network community on LinkedIn, on the role of ethics in EA, and its relationship with EA as a profession. I’ve added a few quick comments

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What I do, and why

“Are you the guy who writes books?”, asks the young woman behind me in the cafe. Well, yes, I am – but much as for her, it’s taken me a moment or two to recognise her, and then remember the

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Is culture-change the same as software-change?

Should we approach culture-change as if it’s the same as software-change? At a current conference, James Archer seemed to interpret Alex Osterwalder as saying just that: jamesarcher: Company culture can be methodically designed, built, and tested almost like a software product.

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Luddite, and proud

I’m an enterprise-architect, deeply engaged in every aspect of technology and more. Which means that at times, yes, I’m also an active Luddite – and proud of it, too. Luddites? Aren’t they those crazy technophobes who go around smashing machines because they’re

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Seven sins, sensemaking and OODA

Following from that recent series on sensemaking and ‘Seven sins of dubious discipline‘, it seems worthwhile to look at that whole context-space from a different direction, another example of a proven metaframework for much the same kind of metadiscipline – namely

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Seven sins – a worked example (‘Natural rights’)

Enterprise-architecture, strategy, and more: they all depend on discipline and rigour, in thinking, sensemaking, decision-making and action. But what happens when that discipline is lost? What are the ‘sins’ that can cause that discipline to be lost? How can we

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Seven sins – 7: Lost In The Learning-Labyrinth

Enterprise-architecture, strategy, or just about everything, really: they all depend on discipline and rigour – disciplined thinking, disciplined sensemaking and decision-making. But what happens when that discipline is lost? What are the ‘sins’ that can cause that discipline to be

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