How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

Service, product, service – summary and checklists Read more »

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Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …

Service, product, service – promise and product Read more »

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If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …

Service, product, service – start with product Read more »

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What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

Service, product, service – responsibilities Read more »

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[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots …

Where have all the good skills gone? Read more »

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10; 100; 1000; 10000. A lot of things those numbers could apply to, of course, but in this case they’re ballpark figures for the number of hours of learning-based practice that it takes to develop specific levels of skill. (We …

On skills: 10, 100, 1000, 10000 hours Read more »

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What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …

On cults Read more »

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New books, new strategy, new location, for a new decade: that’s me. And with it, big changes coming up for me, all within the first half of the coming year. In late January, there’ll be the launch of the first …

Changes coming Read more »

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I’d been sort-of looking after my elderly mother for some years now – the whole of the past decade, probably, though more and more so over the years. Earlier this year it had reached the point where I couldn’t really …

Things I learned while doing 24/7 eldercare Read more »

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