Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

Service, product, service – everything for hire? Read more »

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Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

Service, product, service – service as product? Read more »

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Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

Service, product, service – a question of structure? Read more »

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Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

Service, product, service – a novel concept? Read more »

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If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

Service, product, service – implications for architectures Read more »

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What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

Service, product, service, simplified Read more »

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What’s the weight of the past? For me, right now, it’s about two tons. Literally. I moved back to Australia in mid-March of this year. Courtesy of the pandemic-lockdown, every part of my initial plans for the move were shredded, …

The weight of the past Read more »

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[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots …

Where have all the good skills gone? Read more »

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Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …

On Change-mapping – books and more Read more »

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What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …

On cults Read more »

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