Service, product, service, simplified
What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …
Tag: sense-making
The weight of the past
What’s the weight of the past? For me, right now, it’s about two tons. Literally. I moved back to Australia in mid-March of this year. Courtesy of the pandemic-lockdown, every part of my initial plans for the move were shredded, …
Where have all the good skills gone?
[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots …
On Change-mapping – books and more
Our new book is out! – ‘Change-mapping: Connecting business tools to manage change‘. (‘Our’ because it was a collaborative effort between myself and designer Joseph Chittenden, who contributed not just the graphics and layout but much more besides… – huge …
On cults
What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all …
On power
What is power? Where does it come from? Where does it go? Who has it? Who doesn’t have it? Who should have it? Who shouldn’t have it? And why? – or why not, for that matter – to any of those questions…? Perennial questions indeed, in just about …
Making sense of complexity: A reframe for SCAN
What’s a simple way to make sense of complexity? For me, the go-to tool for this is SCAN – a visual-checklist to map out uncertainty and complexity relative to a given moment or given action: SCAN has been around for almost …
What is enterprise? What is architecture?
What the heck is ‘enterprise-architecture’? Why are there are so many arguments on this, so many conflicting opinions? Perhaps a key clue is in the fact that there is so much argument about this? And that maybe the best way to …
Confirming the direction
Yeah, it’s been a while since I wrote anything new here… – kind of overdue for Normal Service Will Be Resumed and all that…? But yes, I am still here, still working, still pushing onward. And gratified to see that, yes, …
Intimations of arrogance? – an addendum
Carrying on from the previous post, with a bit of an explanation about why I’m becoming so much of ‘a grumpy old guy’… Here’s the blunt fact: I’m not a good thinker. I know that. Too many gaps in my knowledge, …