Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and …

A services-checklist for digital-transformation Read more »

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Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things, …

Why service, function and capability Read more »

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What naming do we need, when we’re doing architectures for every part of the enterprise? Yeah, I know this is another one that I go on and on about, but it’s just too bad: we need to resolve this one – …

Fractals, naming and enterprise-architecture Read more »

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How can we clarify the confusion over service, capability and function in enterprise-architecture models? Andrew Marosy made a comment to my previous post on this that really needs to be brought out here in full: You can also visualise a …

Service, function and capability (an addendum) Read more »

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How can we distinguish between service, capability and function in enterprise-architecture models? This is one of those perennial questions that keeps returning time and time again, and it’s one of the key confusions that Enterprise Canvas aims to resolve. But …

Service, function and capability (again) Read more »

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What is a service? And what do services do? Seems like it’s time to re-explore some of the routine questions that come up almost every day in a service-oriented enterprise-architecture… not least because these questions are right at the core of …

Assets and services Read more »

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As the economy shifts ever onward from manufacturing toward services, how do marketing and market-relationships need to change with this shift? And what enterprise-architectures do we need to support this? [In part this is a follow-on from Dave Gray‘s excellent …

Marketing and the service-oriented enterprise Read more »

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“What would be the smallest service? Did anyone ever look for the/a boundary condition of a service?” – an important pair of questions from Jan van Til in an earlier comment here. The first question is a bit difficult, because the …

What is the boundary of a service? Read more »

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An interesting follow-on this afternoon from the themes of the previous post, ‘Rethinking the architecture of management‘. I was wandering around down town, doing the shopping. Outside this rather nice old traditional-style grocer’s shop, there’s a mob of 20-something students …

Why are the elite the elite? Read more »

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One of the more valuable uses of the Enterprise Canvas is as a checklist to verify completeness and viability of services, in any context within the enterprise. By ‘completeness’ I mean that we check that the service has all the …

Enterprise Canvas as service-viability checklist Read more »

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