What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

Service, product, service – responsibilities Read more »

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Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

Service, product, service – everything for hire? Read more »

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Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

Service, product, service – service as product? Read more »

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Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

Service, product, service – a question of structure? Read more »

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Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

Service, product, service – a novel concept? Read more »

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If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

Service, product, service – implications for architectures Read more »

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What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

Service, product, service, simplified Read more »

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This is an attempt to get back towards ‘Normal Service Will Be Resumed…‘ – I don’t know how coherent it will be, but it’s a start, anyway… Over the past few weeks I’ve had a stream of very good questions from Eric …

Structure, story and relational-assets Read more »

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There are a fair few business-model patterns out there that look really great, really profitable – and yet conceal fundamental flaws that can kill the business outright. (Or, in some cases, it’s not just the business that gets killed… – …

Hidden risks in business-model design Read more »

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I’ve long been a fan of Alex Osterwalder’s work. There can be no doubt that he’s had a huge impact on business-architecture – particularly for startups – with tools such as his Business Model Canvas  [BMCanvas] and, more recently, Value …

What’s the scope of a business-model? Read more »

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