Tag: service

Services and disservices – 4: Priority and privilege

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

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Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

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Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

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Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

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Fractals, naming and enterprise-architecture

What naming do we need, when we’re doing architectures for every part of the enterprise? Yeah, I know this is another one that I go on and on about, but it’s just too bad: we need to resolve this one –

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From service to product

We’ve recently explored here the transition from product to service – but what about the other way round, from service to product? (Many thanks to Michael Poulin for reminding of this point.) As far as I understand it, product and

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From product to service

What’s the relationship between product and service? How does that relationship work in practice, within a service-oriented enterprise-architecture? What started this one off was this much-referenced comparison: (My apologies, I don’t know who to credit for this image – perhaps

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Product, service and trust

Sirens blaring, blue lights flashing, the large white truck howls across the junction just ahead of us. Unusual markings, too: ‘Bomb Disposal’. In these troubled times it could be anything, of course; but out here, in the quiet backwaters of

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Services, customers and citizens

If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite

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Product and service

What’s the difference between product and service? And in what ways does that difference affect the various aspects of enterprise-architectures? This question came up as a follow-on to an unusually-good LinkedIn discussion, started on The Enterprise Architecture Network list by

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