Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems …

Services and disservices – 2: Education example Read more »

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Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest …

Services and disservices – 1: Introduction Read more »

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What naming do we need, when we’re doing architectures for every part of the enterprise? Yeah, I know this is another one that I go on and on about, but it’s just too bad: we need to resolve this one – …

Fractals, naming and enterprise-architecture Read more »

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We’ve recently explored here the transition from product to service – but what about the other way round, from service to product? (Many thanks to Michael Poulin for reminding of this point.) As far as I understand it, product and …

From service to product Read more »

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What’s the relationship between product and service? How does that relationship work in practice, within a service-oriented enterprise-architecture? What started this one off was this much-referenced comparison: (My apologies, I don’t know who to credit for this image – perhaps …

From product to service Read more »

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Sirens blaring, blue lights flashing, the large white truck howls across the junction just ahead of us. Unusual markings, too: ‘Bomb Disposal’. In these troubled times it could be anything, of course; but out here, in the quiet backwaters of …

Product, service and trust Read more »

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If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite …

Services, customers and citizens Read more »

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What’s the difference between product and service? And in what ways does that difference affect the various aspects of enterprise-architectures? This question came up as a follow-on to an unusually-good LinkedIn discussion, started on The Enterprise Architecture Network list by …

Product and service Read more »

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What is a service? And what do services do? Seems like it’s time to re-explore some of the routine questions that come up almost every day in a service-oriented enterprise-architecture… not least because these questions are right at the core of …

Assets and services Read more »

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In designing management-structures, why is it so often assumed that responsibility-relationships only go one way? Our organisations often place enormous attention on insubordination, a refusal or failure to follow ‘orders from above’; yet why don’t they place the same level …

Insuperordination Read more »

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