Blog Archives

Playing ‘pass the grenade’?

Are you playing ‘pass the grenade’ with your business? Is your entire industry doing it? And if so, what can you do to defuse the metaphoric grenade? What’s the ‘grenade’? Well, it’s kinda like a hot-potato – except that you’ll

Tagged with: , , , , , , , , , ,
Posted in Business, Enterprise architecture

The gift of a world

It’s heavy – that’s all I can tell at first. Slowly, carefully, I unwrap the present my great-niece has given me. It’s a small wooden box, with brass hinges and fastener, and with my name inlaid on top in green

Tagged with: , , , , , , ,
Posted in Power and responsibility, Society

A kind of manifesto (short version)

Enterprise-architecture is dead; long live the architecture of the enterprise? Or something like that, anyway… Time for a kind of manifesto, I guess? As is perhaps too usual in my writing, the full-length version of the ‘manifesto’ ended up, uh, kinda long…

Tagged with: , , , , , , , , , , , , ,
Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge, Power and responsibility, Society

A kind of manifesto

Enterprise-architecture is dead; long live the architecture of the enterprise? Or something like that, anyway… So, what next? Time for a kind of manifesto, I guess? At the least, time for a fairly major paradigm-change in how we view the

Tagged with: , , , , , , , , , , , , ,
Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge, Power and responsibility, Society

The end of enterprise-architecture?

In terms of ‘means and ends’, what’s the end of enterprise-architecture – its real, practical purpose? [Don’t worry! – this isn’t yet another round in those interminable arguments about ‘What is enterprise-architecture?’… What follows would apply just as much to

Tagged with: , , , , ,
Posted in Business, Enterprise architecture

Employees as customers of HR

What is the proper – or most effective – relationship between the so-called ‘Human Resources’ department and the employees of an organisation? (Okay, I admit it, I’ve allowed myself to get somewhat distracted from finishing the promised assessment of use

Tagged with: , , , , , , , , ,
Posted in Business, Complexity / Structure, Enterprise architecture, Power and responsibility

At Social Business Summit London 2013

What’s the best way for businesses to engage with social-media? What are the successes, the traps and gotchas, the new ideas and innovations that work well, the old ideas that don’t? Those were some of the themes that Dachis Group’s

Tagged with: , , , , , ,
Posted in Business, Enterprise architecture, Society

Every organisation is ‘for-profit’

What’s the fundamental difference between a for-profit organisation, and a not-for-profit one? Or, for that matter, between either of those and, say, a government department, or an NGO (non-governmental organisation)? Short answer: none – because every organisation is a for-profit organisation. The only

Tagged with: , , , , , , , ,
Posted in Business, Enterprise architecture, Society

Costs of acquisition, retention, de-acquisition

How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and

Tagged with: , , , , , , , , , ,
Posted in Business, Enterprise architecture

Services, customers and citizens

If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite

Tagged with: , , , , , , , , , , , , , ,
Posted in Business, Enterprise architecture, Society
Books by Tom Graves
Ebooks by Tom Graves
Categories
Archives