How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and…
Tom Graves / Tetradian
Random ramblings over the metaphoric edge
Blog Archives
Costs of acquisition, retention, de-acquisition
Tagged with: Business, business architecture, costs, economics, enterprise, Enterprise architecture, enterprise canvas, marketing, paradigm, sales, values
Posted in Business, Enterprise architecture
Posted in Business, Enterprise architecture
Services, customers and citizens
If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite…
Tagged with: anti-client, Business, business architecture, citizen, client, customer, customer-journey, enterprise, Enterprise architecture, monopoly, natural-monopoly, service, service-oriented enterprise, Society, values
Posted in Business, Enterprise architecture, Society
Posted in Business, Enterprise architecture, Society
Four principles for a sane society: an addendum
What architectures do we need for a society and economics that’d be viable and sustainable over the longer term? And how do we scale that down to the the everyday work we do at present in enterprise-architectures and the like?…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, possession-economy, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles for a sane society: Summary
How do we make sense of the big-picture in enterprise-architecture? The really big-picture? For those who didn’t (or couldn’t!) read the full series, here’s a (shortish) summary of each of those (rather over-long) posts… From the Introduction Part of the work I’ve been…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles – 4: Adaptability is everything
How do we work with change – and, especially, extreme-change – in an enterprise-architecture? At the really big-picture scale? This is the fifth in a series of posts on principles for a sane society: Four principles for a sane society: Introduction Four principles: #1:…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles – 3: Money doesn’t matter
What’s the real role of money within design for an enterprise-architecture? At the really big-picture scale? [Apologies, folks: this one’s turned out to be really long, even by my usual standards – but unfortunately this theme is so darn controversial that it really does need the…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles – 2: There are no rights
What rights do we need to design for in enterprise-architecture? At the really big-picture scale? This is the third in a series of posts on principles for a sane society: Four principles for a sane society: Introduction Four principles: #1: There are no rules…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles – 1: There are no rules
What rules do we need in enterprise-architecture? At the really big-picture scale? This is the second in a series of posts on principles for a sane society: Four principles for a sane society: Introduction Four principles: #1: There are no rules – only…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Four principles for a sane society
How do we make sense of the big-picture in enterprise-architecture? The really big-picture? Yep, it’s that time of year again: the lead-up to the annual Integrated EA conference, where they allow me to go somewhat off-the-wall and present the current ‘big-idea’…
Tagged with: complexity, culture, economics, effectiveness, enterprise, Enterprise architecture, Futures, paradigm, power, RBPEA, responsibility, Society, values
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society
“Science, which is a belief-system”
A fascinating throw-away line in an article on the BBC website today, ‘Arizona: Naming the dead from the desert‘: The forensic scientists and I have a lot of faith in science, which is a belief system. It requires trust in…
